Frequently Asked Questions
Everything you need to know about your luxury swimwear and resort wear purchase.
How do I determine my correct size in ViX swimwear?
We recommend consulting our detailed Size Guide available on each product page. Our designs typically follow a Brazilian cut, so if you prefer more coverage, we suggest sizing up.
What is your return policy for online orders?
We accept returns of unworn, unwashed, and undamaged items with all original tags and liners attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
How should I care for my ViX swimwear and resort wear?
To preserve the quality of the fabrics and hardware, we recommend hand washing in cold water with mild soap and laying flat to dry in the shade. Avoid rough surfaces and high heat.
Do you offer international shipping?
Yes, ViX Paula Hermanny ships to many countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at the time of checkout.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our customer service team immediately, and we will do our best to accommodate your request if the order has not yet shipped.